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Care Guides: Meet the human touch
Care Guides offer fast, expert, personalized support to help members navigate healthcare with ease. Discover how they transform our member experience.
Care Guide Report
Connecting people to high-value care
- Research shows Care Guides reduce healthcare costs and improve outcomes.
- Members who engaged with Care Guides spent less each month on healthcare.
- Care Guides helped members avoid unnecessary emergency department visits.
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Proven results in cutting health care costs and improving health outcomes
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Lower monthly health care costs
Members who used Care Guides experienced an average reduction of $33.83 in monthly health care spending in the six months following their initial Care Guide interaction.
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Reduced avoidable ED visits
Care Guides were linked to a 55.67% decrease in avoidable emergency department (ED) visits each month compared to baseline numbers.
Broad impact across members
The study analyzed 10,333 unique Care Guide users matched to a similar control group, demonstrating significant improvements across a commercially insured population.
Care Guides are the heart of the Castlight experience
Care Guides empower your people to navigate their personal health journeys. Members connect with live Care Guides who leverage personalized insights to provide fast, accurate, and tailored support.
Get resources to learn more about Castlight Care Guides
The power of Care Guides
Uncover how Care Guides provided personalized, effective support for employees navigating complex healthcare transitions, driving engagement, satisfaction, and ultimately, success.